Instantaneous messaging is Here to Stay


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Another colleague sent us a message that ended using “C U @ typically the mtg w/ doc. L8R. ” I thought he was taking document number L8R along with him. I had no idea which L8R meant later.

You may have to understand a whole new language if you like me. One significant reason for this is instant messaging. Increasingly more companies are using instant messaging for employees to communicate with fellow workers and colleagues. As this tendency continues, some common short-hands used for instant messaging will certainly filter into email communication with clients and fellow workers.

Because instant messaging is still very new, it is not always clear what qualifies as suitable communication in this new moderate. Companies have been slow to guidelines or policies concerning using instant messaging at work. Like email, however, there are specific recommendations to follow when using instant messaging as a corporate communication tool. This is a list of rules and regular practices that should be encouraged within the corporate setting.

Use your “status” description: Let others learn if you are available, offline, stressed, away from your desk, to lunch, on the phone, or implementing a project. That way, people expect you to respond to every short message the moment it is gotten.

Ask if the individual can be purchased: It’s a good idea to start your concept with “Do you have a chance to chat? ” or “Are you available? ” If your colleague says they are stressful, respect that person’s time frame. Do not continue to send emails expecting a quick reply.

Take care of what you communicate: As with email-based, instant messages can be preserved and retrieved. Don’t imagine once it leaves your laptop. It is gone forever. Keep away from sharing confidential information. Observe what you say; you don’t want your message to come back to worry you in the future.

Don’t use I AM as your only form of connection: Certain subjects should not possibly be addressed in an instant message. In the event the correspondence needs an explanation, go for email. Don’t use instant messaging to deliver an aggressive statement, to be able to reprimand an employee, simplify a misunderstanding, or criticize a colleague. Pick up the device or schedule a face-to-face meeting instead.

Don’t excessively use IM jargon: Not every person understands the abbreviations. So there can be misunderstandings when everyone is certainly not on the same wavelength.

Feel free to use emoticons: Since instant messaging is supposed to be brief, using emoticons will help you convey the communication you intend. Emoticons are considered unacceptable in business emails, yet they are standard training in most IM situations.

Do not be too personal: Because of instant messaging characteristics, people could get too intimate very quickly. Be aware of sharing personal concerns; stick to pertinent information about the work project.

Refrain from multitasking: It’s easy to think you can discuss on the phone or carry on any conversation with a co-worker in an IM session. Alternatively, give colleagues your undivided attention and stay centered on the immediate task.

FWIW (for what it’s worth), instantaneous messaging is here to stay. So follow these social grace guidelines for using it at the job. WAEF (when all else fails), I think I’ll keep to the Queen’s English.

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